Refund policy

Terms and Conditions

Appointments & Cancellation Policy

Appointments are at your request and require a £50 non-refundable consultation fee for new patients in order to secure an appointment; the fee is redeemable against treatment. If you are unable to attend appointments, we require a minimum of 48 hours’ notice, in order to reassign your appointment time to another patient. Missed appointments or failure to give the required notice will result in a £50 cancellation fee being charged.

If you are more than 15 minutes late to your appointment you will face the risk of one of the following:

  • Your treatment will be cancelled, therefore losing your deposit.
  • Treatment time will be deducted.
  • If it’s a course booking, you will have the choice of paying a £50 fine or losing the session completely.

Refunds

Strictly No Refunds are available during and after the treatment as you will be given complete & concise information about the treatment prior to deciding to go ahead.

Payments

Credit cards, debit cards, bank transfer & cash are acceptable modes of payment. Payments through Payl8r can be arranged prior to appointments, once accepted you can proceed with a booking. Cheques, personal or company are not acceptable. Payment must be made in full at the start or end of each session.  Credit is not acceptable. Payments can be made in instalments agreed with a member of the Magni Skin Team.

Disclaimer

Magni Skin does not guarantee results of treatments carried out as the outcome is dependent on many variables including hormonal changes and clients’ individual responses to healing. please be sure to provide the practitioner with as much information about your medical history for a more favourable prognosis.

Confidentiality

Client records remain the property of Magni Skin clinic as we guard our clients’ details with the highest security. No part of the client information is shared with any other clinic or individuals. We will use your email address to send out the monthly newsletter and your mobile number for a monthly offers SMS. If you prefer not to receive either please inform the management.

Complaint Policy

We strive to provide our clients with the best service possible & if we have failed to do so please send customercare@magniskin.co.uk an email with the details of your complaint. We will acknowledge your email within 2 days & respond to you within 7 days of receiving a written complaint.

Patient Rights

Our website https://www.magniskin.co.uk may contain links to and from third-party websites. Magni Skin Clinic does not accept any responsibility or liability for the safety or security of personal data entered into any third party website it is linked to.

Patient Responsibilities

  • Arrive on time for the appointment, late arrival 15min or over can deem a cancellation.
  • To strictly follow post-treatment guidelines for maximum results & to avoid complications. In order to get the desired results, it is required to follow the discussed plan with the therapist.
  • To provide all full medical disclosure, allergies or injuries which could affect your choice of treatment when making a booking. 
  • To ask as many questions as necessary for informed consent.
  • To ensure payment is made in the acceptable mode of currency

Childcare

We politely request not to bring your children along to your appointment with us unless they are supervised by another adult. Children will not be allowed into treatment rooms for health and safety reasons. For treatments, young adults aged 16-18 years must have written consent from a guardian. 

Pets

We politely request that pets are not brought into the Magni Skin Clinic.

Pregnancy

We tailor our facials for expectant women or nursing mothers. Please allow our team to guide you in selecting suitable treatments during this special time. Our body treatments on the other hand are not suitable for pregnant women.  

Before & After Images

Pictures are taken at every appointment to chart patient progress. These will be displayed publicly or on social media unless we have a written consent from the patient. 

Right of Refusal

Magni Skin reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in the termination of service. We reserve the right to define inappropriate conduct or language.

Courses

Deposits and course fees at Magni Academy & Magni Skin are non-refundable and non-transferable.

If you require a new training date, 14 days’ notice must be given. If you fail to provide the advance notice you will lose your deposit and will be required to make a new payment.

CCTV

We employ CCTV in the public areas of the clinic to aid the security of our staff, clients, and premises. CCTV cameras are not in use in our treatment rooms and do not have audio recording.

CCTV footage may be requested as part of a Subject Access Request. We may at times disclose CCTV footage for the prevention or investigation of a crime, or for legal purposes including the defence of claims or complaints.

Prices

Our listed prices on our web pages, brochure, or in magazines, newspaper articles, and write-ups are a guide and subject to confirmation at the time of consultation. Prices are subject to variation without prior notice.